Technical Support
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Click here for written instructions: How the 12 Week Program Works
I am having trouble clicking on my weeks and I think I have missed several things. When I click on the weeks, the drop down assignments are hidden behind Member Details and they are very hard to access. I can’t seem to hover without the drop down assignments going back up behind the weeks. I realized I have only been getting partial lessons.
Can you help?
Hi Ann
Have you tried opening it in a different browser. One other lady had this problem a few weeks back, and opening in a different browser took care of that for her. I have checked a few browsers (Firefox, Internet Explorer, and Google Chrome) on my end and it display fine in all of them. However, it might be that you are using an older version of a particular browser, so maybe try a different one or make sure you have the latest version of the one you use.
Please let me know if this doesn’t solve it, there’s always more we can do to figure this out for you:)
Heleen
Thank you Heleen! My normal browser is Internet Explorer and it doesn’t not work with that…..however, I downloaded Google Chrome and it works just fine. Thank you so much!
PROBLEM WITH INTERNET EXPLORER:
A few ladies told me that the membership area (Week 1 – 12) does not display right on their end, and that they are unable to view the weeks. This happened shortly after we’ve updated the website.
SOLUTION:
Our new website seem to have a problem with the older versions of Internet Explorer. If you use Internet Explorer please be sure to upgrade to Version 9 (the latest version)
If this still doesn’t help, please open the website in a different browser such as Firefox or Google Chrome (make sure you download the latest version of these browsers too). This might actually make your whole internet experience much better:)
Please contact me if this still doesn’t work so I can help you trouble shoot until we get the issue resolved.
Thanks
Heleen
Hello!
I just signed up for the 12 week program, I have already finished the 1 free week. But when I went to log on to do the study, it said I had to upgrade my membership. I have a receipt for the payment I made to do the study…what should I do? Thanks so much for your help!
Robin
Hi Robin
Sorry about that – our automatic upgrade sometimes have some hick-ups. I’ve just reset your membership level and you now have access to all 12 weeks, the forum and the rest of the members area.
Heleen
YEAH!!!! Thanks Heleen!
Hello there!
Helene, I feel soooo terrible having to let you know that I still can’t view the videos! I have tried in Google Chrome and Mozilla. I think the problem might be that I am having trouble with Adobe Flash Player. I am VERY computer challenged!! I am planning on taking my laptop to work on Monday, to see if one of my co-workers can install the Flash player to see if that will solve the problem. I will let you know….in the meantime i will just have to be content to just listen to you! Thanks for your continued support!
Robin
Hi Robin
I’m sorry to hear you’re still having trouble with this – technical problems can be so frustrating. Please let me know if you are not able to get help – I’m willing to help you out with tutorials or trouble shoot via email if that will help.
Heleen
I am unable to view any of the videos….maybe my computer is too old….Am I missing alot? What do you recommend? Is there a print version?
Thanks karen
Hi Karen
The videos basically emphasize the same things in the written material, but I would still like for you to be able to see the videos as well. You might have the same problem as other ladies – an old version of Internet Explorer. I would recommend you try to open the program in a different browser such as Google Chrome or Mozilla Firefox. Please let me know if you’re still unable to view it so we can trouble shoot.
Heleen
I purchased the entire 12-week program last week, but it doesn’t appear to have upgraded itself. Thank you so much for your help and support throughout this journey.
Hi Lindsey
I’m afraid our system has a glitch that I’m still trying to sort out – so the automatic upgrade doesn’t always work as it should. I apologize – I’ve manually fixed it for you and also sent you an email.
Heleen
It is still not allowing me to participate. I am able to login but cannot open week 1. Arrgghhh
Hi Desiree
I apologize, I accidentally signed you up for only week 12 instead of the whole 12 week program. Sorry about that, I’ve just fixed it for you and you should now have access to everything. Thanks so much for your patience.
Heleen
Heleen,
I am soooo sorry. No matter what I try I cannot access the first free week. You have kindly emailed me and told me you would enter me in manually and while I still tried I could not get in. You mentioned something about google chrome and firewall i do not really get what you mean. So sorry to keep buggfing you like this.
Thanks Rita
Hi Rita
No problem:) Have a look at this video on “How to find your way around the 12 week program” Rita. It might be that you’re just not familiar with how it all works, and this video explains how to open and access the weeks (also week1) : http://www.eatingsdisorders.com/member/technical-issues/how-to-navigate-the-12-weeks/
You must first login and I’ve just tested your login information, it all works fine.
If you find that your Week 1 does not display like the one in the Video or that you can not even see the A, B and C part of Week 1, then you probably have a problem with your browser.
In order to change your browser you have to download “Google Chrome” or “Mozilla Firefox”. Most computers comes with the standard one “Internet Explorer” but some ladies have had trouble accessing our website in that. So simply look up one of the other browsers that I’ve recommended in Google, and then download it to your computer. Then open my website http://www.EatingsDisorders.com in that browser. You will see that everything will display correctly and that you will be able to access Week 1.
Hope this helps you Rita.
Heleen
Heleen,
At the end of Week 3A & 3B, you can do it & how this helped me, when I click on them I get an error message saying 404 Page Not Found.
Thanks,
Teri
Thanks Teri, I’ll fix that right away.
Heleen
I forgot my password.
Hi Sara
You will see a button beneath the login area where you can request a new password. Just use the email address that you’ve originally signed up with when you send your request, otherwise the system won’t be able to recognize you. You are a lifetime member Sara, so let me know if you’re still having problems requesting a new password, and also which email you’ve used when you signed up, and I can over ride it manually and create a new password for you.
Heleen